Refund policy

Returns & Refunds
Requests for returns and refunds are accepted within 7 calendar days from the date of delivery. If 7 days have passed since order delivery, a refund cannot be issued.
To qualify for a return:
* The item must remain unused, uninstalled, and in its original delivered condition.
* The item must be in its original packaging, complete with all included accessories.

Note: Unauthorized returns without prior approval from the support team will not be processed.

Return Process
1. Initiate a return request by submitting proof of purchase (order confirmation or receipt) to main@duraoutdoors.com.
2. Upon authorization, ship the item to the following logistics center:
DURA OUTDOOR Returns
2501 E Chapman Ave., Unit 107 G,
Fullerton, CA 92831, United States

3. Inspection & Approval: Received items undergo physical inspection prior to sending an email notification regarding approval or rejection.
4. Refund Issuance: Approved refunds are processed automatically back to the original payment method within 5–7 business days

Partial Refunds (If Applicable)
Partial refunds may be granted under the following conditions:
* Items not in original condition, damaged, or missing parts for reasons not due to seller error.
* Items returned with visible signs of use, installation, or wear.

Late or Missing Refunds
If a refund has not yet appeared:
1. Recheck the bank account or credit card statement.
2. Contact the credit card issuer or banking institution, as processing times vary before official posting.
3. If the refund remains unposted after completing these steps, contact main@duraoutdoors.com.

Exchanges
Direct exchanges are not offered. To obtain a different item or model, please return the original product for a refund and place a new order.

Shipping Costs
* Return shipping expenses are the responsibility of the customer. Shipping costs are non-refundable.
* If a refund is issued, original shipping fees (if applicable) remain non-refundable.